IT Operations Manager

We are looking for an IT Operations Manager to join our Corporate Technology team in Gurugram. The role involves working closely with other Specialists to direct and manage all operational activities related to IT Operations spanning across multiple office spaces and collaborating with key stakeholders across geographies. You will play an active role in monitoring and supervising the operations, ensuring the team members address requests within the agreed Service Level Agreements (SLAs) while adhering to defined processes.

What you'll do:

• Supervise and manage a team of Specialists, overseeing day-to-day operations to meet Service Level Agreements through optimal quality and service
• Demonstrate high proficiency in operations procedures and proactively communicate with the team
• Define performance metrics for processes and individuals
• Ensure effective and efficient working relationships between team members and maintain a high level of morale and productivity
• Provide direction to team members on Operations
• Monitor end-user compute infrastructure and resolve system issues
• Manage installations, upgrades, and configurations of both hardware and software
• Assess system performance and recommend improvements
• Resolve or assist with issues escalated by Specialists
• Provide support and guidance to stakeholders
• Collaborate with other departments within the organization to resolve issues
• Lead and manage projects by setting timelines, defining deliverables, and ensuring alignment with business objectives
• Analyze reports and statistical data to assess productivity levels and identify root causes for underperformance
• Develop customized reporting to measure and track operational metrics
• Oversee key weekend initiatives such as user migrations to newer platforms, software and hardware upgrades, and audits
• Coordinate cross-functional teams, monitor progress, address risks and obstacles, and ensure successful project completion within scope, budget, and deadlines

What you'll need:

• More than five years of experience, preferably at a technology or financial firm
• Excellent computer skills, including organizational and time-management skills
• Proven experience as an IT Operations Manager
• Experience in Project Management for enterprise product implementation
• Experience with system and application installations, configuration, and analysis, with a good understanding of policy, planning, and strategy
• Fair understanding of Windows platform and Cloud platforms like Azure
• Preferred experience in the following areas:
  • Strong knowledge of designing and implementing office technical infrastructure
  • Proficiency in OS management and network administration, including TCP/IP, DNS, DHCP, VLANs, routing, and switching
  • Experience with Azure infrastructure, including Azure Virtual Machines, Azure Active Directory, Azure Networking, and Azure Security
• Excellent leadership and team management skills, with the ability to motivate and develop a high-performing team
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are a plus
• Ability to oversee inventory requirements and forecast hardware purchases at regular intervals
• Outstanding communication skills, leadership, organizational skills, and the ability to manage multiple projects and tasks simultaneously
• Problem-solving aptitude and ability to assist with important strategy decisions related to project planning and implementation
• Self-starter, structured, action-oriented, deadline-oriented, with a sense of urgency
• Ability to lead a team effectively