IT Manager

Role & responsibilities

Key Responsibilities

• Manage and maintain the organization's IT infrastructure, including servers, networks, and security systems.
• Ensure data security through effective implementation and monitoring of firewalls, access controls, backup, and disaster recovery processes.
• Administer and support ERP systems, ensuring high availability and smooth business operations.
• Manage database systems, including MySQL/SQL Server, with responsibility for performance, security, and maintenance.
• Oversee IT infrastructure vendors, including selection, contract management, service delivery, and SLA compliance.
• Support and maintain computerized systems such as CSV (Computer System Validation), LIMS (Laboratory Information Management System), QMS (Quality Management System), DMS (Document Management System), and Track & Trace solutions.
• Monitor network infrastructure, troubleshoot technical issues, and ensure system uptime.
• Plan and implement IT upgrades, cybersecurity initiatives, and infrastructure improvements.
• Ensure compliance with organizational policies and applicable regulatory requirements related to IT systems.

Required Skills & Qualifications

• Strong knowledge of:
• Data Security
• Network Infrastructure
• Physical Firewalls
• ERP Systems
• MySQL/SQL Databases
• Computer System Validation (CSV)
• LIMS, QMS, DMS, and Track & Trace systems
• Experience in IT infrastructure vendor management.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication

Preferred candidate profile