It Manager

Job Title: IT Manager
Location: Vishwakarma Industrial Area (VKI), Jaipur, Rajasthan
Experience: 4+ years overall, including 2+ years in a lead role (IT Infrastructure & Team Management)
Salary: 30,000 40,000 (In-Hand) per month
Employment Type: Full-Time
Joining: Immediate / As per notice period

About the Role
JGS is looking for an experienced and proactive IT Manager to lead IT Infrastructure, Network, Security, and End User Support. The ideal candidate has hands-on experience managing enterprise IT environments, ensuring high system availability, implementing security best practices, and leading IT operations with minimal downtime.

Key Responsibilities

Infrastructure & Servers

• Administer Windows Server environment; manage Active Directory, GPO, DNS, DHCP, File/Print servers
• Monitor server health and performance; manage VMware ESXi virtualization
• Handle patching, upgrades, preventive maintenance, and troubleshooting

Network & Security

• Configure and troubleshoot Sophos Firewall; manage LAN, WAN, VPN, VLAN, NAT, routing, IPS, web filtering
• Manage routers, switches, Wi-Fi access points, and multi-ISP failover/load balancing

Microsoft 365 & Identity

• Administer M365 users, licenses, Exchange Online, OneDrive, Teams
• Manage onboarding/offboarding, access control, MFA, and Conditional Access

Backup & Disaster Recovery

• Manage SQL Server, File Server, and VM backups via Synology NAS
• Conduct backup verification, restore testing, and maintain DR documentation

Endpoint Management

• Deploy and manage desktops, laptops, printers, and peripherals
• Manage antivirus/EDR and endpoint compliance

SQL Server Support

• Monitor SQL Server health, schedule backups, coordinate with vendors on DB issues

IT Operations & Documentation

• Provide L2/L3 support; ensure SLA compliance and conduct RCA for recurring issues
• Maintain IT asset inventory, network diagrams, SOPs, and monthly KPI reports

Vendor & Team Management

• Manage ISP/OEM/hardware vendor relationships, AMC renewals, and warranty claims
• Lead and mentor Desktop Support Engineers; drive process improvement initiatives

Technologies Used at JGS
Windows Server 2016/2019/2022, Active Directory & GPO, Microsoft 365, Microsoft SQL Server, VMware ESXi, Sophos Firewall & Endpoint Security, Synology NAS, RDP/AnyDesk, HP ProLiant Servers, Managed Switches, Enterprise Wi-Fi, SSL/IPsec VPN, Windows 10/11, PowerShell (basic), Helpdesk/Ticketing Systems

Required Skills
Windows Server Administration; Active Directory & GPO; Sophos Firewall; Networking (TCP/IP, VLAN, VPN, Routing, Switching); Microsoft 365 Administration; VMware Virtualization; SQL Server Administration (basic-intermediate); Backup & DR Management; IT Security & Endpoint Protection; Hardware Troubleshooting; RCA; Vendor Management; Documentation/SOP preparation; strong communication and leadership skills

Eligibility

• Bachelor's Degree/Diploma in Computer Science, IT, or related field
• Minimum 4 years in IT Infrastructure & Network Administration
• Minimum 2 years leading an IT team
• Experience supporting 100+ users preferred

Preferred Certifications
Sophos Certified Engineer, CCNA, Microsoft Certified (Windows Server/Azure Administrator), VMware VCP, ITIL Foundation, MCSA/MCSE

Key Performance Indicators

• IT Infrastructure Availability: 99.5%
• SLA Compliance: 95%
• Critical Incident Response: within 30 minutes
• User Satisfaction Score: 90%
• Backup Success Rate: 99% | Restore Test Success: 100%
• Patch Compliance: 95%
• Zero critical security incidents
• Monthly KPI reports submitted on time