About the Role

We are looking for an experienced IT Manager to lead and manage our organizations IT infrastructure, systems, and support operations. The ideal candidate will have a strong technical foundation combined with team management and vendor coordination experience, ensuring smooth, secure, and scalable IT operations across the company.

Key Responsibilities

Manage day-to-day IT operations including network, hardware, software, servers, and cloud infrastructure
Lead, mentor, and manage the IT support/helpdesk team, ensuring timely resolution of employee IT issues
Manage relationships with IT vendors, service providers, and negotiate contracts/SLAs
Drive IT projects such as system upgrades, migrations, automation, and new tool implementations
Manage IT budgets and cost optimization for infrastructure and tools
Collaborate with cross-functional teams (HR, Finance, Operations) to support their technology needs
Evaluate and recommend new technologies to improve efficiency and productivity

IT Asset Management

Own end-to-end lifecycle management of IT assets - procurement, allocation, tracking, maintenance, and decommissioning
Maintain an accurate, up-to-date IT asset register/inventory (laptops, desktops, mobiles, peripherals, licenses, servers)
Manage asset allocation and recovery process for new joiners, transfers, and exits (onboarding/offboarding)
Coordinate with Finance/Procurement for asset purchases, ensuring cost-effective vendor selection
Track software license compliance and renewals to avoid over/under-licensing
Implement and manage an IT Asset Management (ITAM) tool/system for tracking asset status, warranty, and depreciation
Conduct periodic physical audits of IT assets and reconcile with records
Manage AMC (Annual Maintenance Contracts) and warranty tracking for hardware
Define and enforce asset usage policies, including BYOD (if applicable) and data wipe/security protocols for returned devices
Ensure secure disposal of end-of-life IT assets in compliance with e-waste regulations

Required Skills & Qualifications

Bachelors degree in computer science, Information Technology, or related field
4-7 years of experience in IT management, systems administration, or infrastructure roles
Strong knowledge of networking, servers, and cloud platforms
Experience managing IT teams and helpdesk operations
Hands-on experience with IT asset management tools/processes and asset lifecycle management
Familiarity with ITIL practices and vendor management
Hands-on experience with Windows/Linux server environments, Active Directory, VPNs, and firewalls
Working knowledge of SaaS tools and endpoint management
Strong problem-solving, communication, and stakeholder management skills
Certifications such as ITIL, CompTIA, CCNA, or cloud certifications (preferred, not mandatory)

Good to Have

Experience in a startup or fast-scaling company environment
Experience with automation/scripting for IT operations
Familiarity with ITAM tools (e.g., ServiceNow, Freshservice, Lansweeper, ManageEngine)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

IT Manager

Job Description

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