It Infrastructure Manager

Role & responsibilities

IT Infrastructure Management

• Administer and maintain IT infrastructure encompassing Servers, Network Devices, Firewalls, Storage, and Endpoint Systems.
• Continuously monitor system performance, server uptime, and network availability.
• Manage Active Directory, DNS, DHCP, Group Policy, and user access controls.
• Support cloud infrastructure and virtualization environments.
• Enforce sound backup, disaster recovery, and business continuity practices.

Application Support

• Deliver support for NBFC business applications including LOS, LMS, CRM, Collection, HRMS, and Finance platforms.
• Liaise with application vendors to drive issue resolution and system enhancements.
• Monitor application health and guarantee uninterrupted business operations.
• Diagnose and resolve application-related issues in coordination with internal teams.

Network & Security Management

• Oversee LAN/WAN, VPN, Wi-Fi, and branch connectivity infrastructure.
• Configure and monitor Firewall, Antivirus, Endpoint Security, and Email Security solutions.
• Uphold compliance with cybersecurity policies and RBI/NBFC IT guidelines.
• Assist with VAPT exercises, security audits, and compliance activities.

Monitoring & Reporting

• Monitor system logs, backups, and security alerts proactively.
• Prepare IT infrastructure and application support MIS reports.
• Maintain up-to-date IT documentation, SOPs, and configuration records.
• Coordinate with vendors, ISPs, and OEM support teams.

Required Skills

• Strong proficiency in Windows/Linux Server Administration.
• Experience in Network Administration, Firewall, VPN, and Endpoint Security.
• Hands-on expertise in application troubleshooting and user support.
• Knowledge of cloud platforms (Azure/AWS) and virtualization technologies.
• Solid grasp of cybersecurity concepts and regulatory compliance requirements.
• Effective communication, troubleshooting, and coordination skills.

Preferred Skills

• Experience within the NBFC/BFSI domain.
• Knowledge of RBI IT Compliance and Information Security Guidelines.
• Familiarity with SFTP, backup solutions, and DR activities.
• Track record of managing branch IT infrastructure.

Technical Skills & Qualifications

• Education: Bachelor's degree in B.E. / B.Tech / MCA / BCA / B.Sc (IT) or a Diploma in Computer Engineering/Hardware Networking.
• Preferred Certifications: CCNA, MCSA/MCSE, ITIL Foundation, or cloud infrastructure certifications (AWS/Azure Fundamentals).

Key Soft Skills

• Systematic troubleshooting approach to resolve complex hardware and network challenges.
• Clear verbal and written communication for remote technical guidance with non-technical branch staff.
• Agility and responsiveness to tackle critical infrastructure alerts or branch outages with urgency.