IT Executive

About the Company

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are? Let's chat.

Our Vision

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values

Our culture enables us to be what we are — India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.The values that form our foundation are:

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems, software applications, and hardware components.
• Escalate complex issues to L2/L3 support teams as needed.
• Document support activities and solutions in the ticketing system.
• Assist in user account management, including password resets and access control.
• Perform routine maintenance and updates on IT systems and equipment.
• Provide support for remote users and mobile devices.
• Contribute to IT projects and initiatives as required.
• Asset Management.

Requirements

• 2 to 3 years of experience in IT support or a related field.
• Proficiency in Windows and Mac operating systems.
• Experience with Microsoft Office Suite, Client VPN Tools.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
• Familiarity with SDP IT ticketing systems and remote support tools.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Hands on experience with management of Video conferencing solutions like Polycom, Cisco Etc.

Preferred Qualifications

• Certifications such as CompTIA A+, N+, Microsoft Certified Professional (MCP), or similar.
• Experience with Azure Active Directory, Jamf Pro, Office 365 and Google Workspace.