IT Customer Care Executive

We are looking for a skilled IT Customer Care Executive to join our team at Kochar Infotech. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Troubleshoot technical issues and provide solutions to resolve customer complaints.
• Collaborate with internal teams to resolve complex customer issues.
• Develop and maintain a strong understanding of our products and services.
• Identify and escalate potential issues to senior management when necessary.
• Continuously improve customer satisfaction through effective issue resolution.

Job Requirements

• Strong knowledge of IT systems and technologies.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer relationship management software.
• Ability to work collaboratively as part of a team.

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