IT - Assistant Manager

JD for IT Profile
Overall planning, managing, and execution/implementing of IT Infrastructure at the Chennai - TVK Plant and other offices of Particle Board Unit . End to end management of IT Operations including End user Server Administration, Network Management, End user services, IT Security, IT compliance, Applications and Software etc.

1. Server Administration - (Servers, Antivirus, Domain Controller and Additional Domain Controller):

Planning and managing hardware infrastructure of Servers, database, application, Antivirus, Domain Controller and Additional Domain Controller etc.
Coordination with HO and all Plants location for 100% up time for Applications like E-mail, SAP, Antivirus and Network connectivity for other Application/ Services.
¢ Conduct timely Health Check-up of Servers and IT systems.
¢ Periodic reporting on Servers uptime and utilization, Server Performance Tuning.
¢ Maintaining & troubleshooting of Server, Application and AV.
¢ Configuring Servers, Installation and implementation of Domain Controllers, Active Directory and Group Policies Management (DNS/ DHCP/Virtual Machine/IIS/ Hyper-V)
¢ Administration, installation and Troubleshooting of Microsoft / Windows Server,
¢ Re-installation and support for Operating systems running on servers.
¢ POC for new applications and software
¢ Installation, Configuration and implementation of new software and applications
¢ Monitoring of resources like CPU utilization, memory utilization, disk space usage, swap utilization, average load, systems network traffic, etc.
¢ Restoration of operation of servers back after any failure using backup data

1. Network Management & Infrastructure -(Firewall UTM, Switches, Router, Lan, Wan, Wireless, Internet (IIL) Links):

¢ New Network Establishment and Design network structure (including configuring network devices) for HSP, Okhla & Gurgaon Office.
¢ Monitoring of resources like CPU utilization, memory utilization, disk space usage, swap utilization, average load, systems network traffic, etc.
¢ L3 switch and Router Configuration and publishing of Routing Table as per ISP.
¢ Firewall Implementation and Security on Network, Bandwidth Restriction and network control.
¢ MPLS & ILL Link Establishment in coordination with ISP and its maximum uptime.
¢ Manage internet bandwidth efficiently with internet usage monitoring at Plant.
¢ Maintaining & troubleshooting of IT Network (VLAN/ L-3/ Switch/ Router/ Managed Switch/ Firewall/ Wi-Fi/ Access Point)
¢ Reduce operational risk and improve availability of the OFC Plant network by ensuring network access, monitoring, control, evaluation and documentation
¢ Produce and keep up to date documentation and diagrams showing infrastructure configuration
¢ Link Fail Over, IPsec Tunnelling. Public IP Publishing and Application publishing via public IP.
¢ Firmware & License up gradation of all network devices (Router, Switches, Wireless devices & Firewall)

1. Application Management System:

¢ Manging and troubleshooting of user ends problem of SAP.
¢ Manging and troubleshooting of Email
¢ Manging and troubleshooting E-Attendance system
¢ Manging and troubleshooting of Visitor Management system

1. End User Services:

¢ Planning and managing hardware infrastructure for Laptop, desktops and networking equipment, User Support Mail including Archive, Internet & Wi-Fi, SAP and other application and software for HSP Plant and Okhla Office.
¢ Top Management user Support any type of mail, internet, Wi-Fi, LAN
¢ Track and update E-Mail data of plant users
¢ Keeping Track of Indents, Bills Processing and Payment to vendors.
¢ Managing of printers, Plotters and UPS etc.
¢ Give root cause analysis on incidents and prepare monthly reports for review by IT Head
¢ Completes incidents and tasks according to established service level agreements in a timely, accurate and professional manner
¢ Responsible for communicating with end-users regarding incident updates, phone calls and/ or email notification
¢ Documentation, updation of user data backup
¢ Assist users and communicate all IT Policies to users and ensure user compliances.
¢ Provide training to all members as an when required
¢ Asset Management - Maintain Asset Inventory, Third party coordination for support requirement and update on quarterly basis
¢ Planning and process for IT Infra material procurement in cost-effective. Preparation of complete BOM along with relevant details
¢ Understands the related technical requirements derived out of functional needs as enumerated in the solution foot-print.
¢ Be in charge of On Time Delivery of all IT Applications Roll Out in HO & circles for all changes and new initiatives.
¢ Managing and reporting end user call on daily and monthly basis. Analyse the calls so that repeated issues can be address on priority
¢ Prepare and maintain all records and files in relation to IT assets, network performance and problems
¢ Upgrade and maintain computer anti-virus on the network to ensure data security and protection
¢ New Requirement in IT support services

1. Key Services Management - Weighbridge Solution (including UMS), Security Cameras & Wireless Devices:

¢ Maintaining & troubleshooting of all weigh bridges
¢ Overall management of UMS for wood procurement, other than wood with mobile App and PO/MIGO Auto updates on real times for wood procurement.
¢ Masters creations and Sync with SAP & Avery UMS like Material Masters, Tax & Condition Master and Vendor Masters.
¢ Carry Forward / switching of financial year irrespective of all databases and Application
¢ Insertion, update and modification of data on databases
¢ Project Planning and execution of CCTV and other upcoming system at HSP Plant
¢ Maintaining Avery UMS (Mobile Apps) & troubleshooting.
¢ Managing, configuration, installation and troubleshooting of all wireless devices
¢ Managing, configuration, installation and troubleshooting of all security Cameras
¢ Managing, configuration, installation and troubleshooting of NVR

1. IT Compliance:

¢ License management for all software and hardware genuine products
¢ Microsoft license, OS License and other application and software contract compliance management.
¢ License management for all genuine products like Microsoft, Auto Cad, Sophos etc.
¢ Yearly stamping of weighbridge along with AMC.
¢ Monthly Calibration of Weighbridges as per compliance
¢ Ensure timely AMC for all IT related assets and services and adherence to IT process and policies
¢ Preparation of Audit (Internal or External), Coordinating with auditors and providing required data

1. IT Operation and Project Budget Management (CAPEX and OPEX):

¢ Preparing yearly budget for Operational and Projects
¢ Tracking of the budget (CAPEX & OPEX wise)
¢ Ensure cost effectiveness where ever possible

1. Other key tasks/activities:

¢ New Office expansion IT related work Planning, coordinating and implementation
¢ Awareness Campaign and other Initiatives IT Security, awareness, Windows Password, USB access etc.
¢ Vendor management Managing and monitoring all IT related vendors on regular basis
¢ Understands the related technical requirements derived out of functional needs as enumerated in the solution foot-print.
¢ Implementing and managing of new software and applications as per business need
¢ Managing, configuration and installation of EPBAX and IP and analog phones
¢ Training to other functions related to new and currently used Applications and Software
¢ Overall installation, maintenance and troubleshooting of IT, networking, hardware, EPABX, telephone systems.
¢ Maintaining and troubleshooting of all Video Conference devices