It Administrator

Location: Dwarka Sec-8, New Delhi

About the Role

We are looking for a proactive and detail-oriented IT Administrator to manage and support our enterprise applications, user access, IT operations, and system administration activities. The ideal candidate will act as a bridge between business users, vendors, and the technical team to ensure smooth day-to-day IT operations while maintaining application performance, security, and documentation.

Key Responsibilities

• Manage ERP and business applications, including user access, configurations, upgrades, and deployments.
• Provide application support and coordinate with the development team for issue resolution.
• Manage user accounts, access permissions, and role-based security.
• Execute basic SQL queries for data validation, reporting, and database support.
• Coordinate with cloud, server, hosting, and email service providers to ensure smooth IT operations.
• Monitor application availability and coordinate issue resolution with vendors.
• Support API integrations, testing, and maintain IT documentation, SOPs, and release notes.
• Manage support tickets, incident/change requests, and ensure timely resolution.
• Ensure compliance with IT security policies and user access controls.

Required Skills

• IT Coordination
• Vendor Management
• Customer Coordination
• Team Coordination
• ERP/Application Support
• Microsoft Office (Excel, Word, Outlook)
• Basic SQL Knowledge (Preferred)
• Basic Understanding of Servers & IT Infrastructure
• Documentation & Reporting
• IT Asset Management
• Strong Communication Skills
• Follow-up & Coordination Skills
• Problem-Solving Ability
• Time Management

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT Administration, ERP Administration, or Application Support.
• Experience working with ERP products or enterprise applications.

Basic understanding of databases, APIs, and cloud platforms will be an added advantage .