IT Administrator

Role & responsibilities

• Provide L1/L2 technical support for desktops, laptops, printers, and

peripherals.

• Install, configure, and troubleshoot Windows 10/11 operating systems.
• Install, configure, and maintain software and business applications.
• Manage Microsoft 365 user accounts, licenses, Outlook, Teams,

OneDrive, and SharePoint.

• Perform user onboarding, offboarding, password resets, and access

management.

• Configure and troubleshoot printers, scanners, and other IT devices.
• Maintain IT asset inventory, software licenses, and asset lifecycle records.
• Perform preventive maintenance and health checks on IT equipment.
• Troubleshoot hardware, software, and network connectivity issues.
• Support basic network administration, including TCP/IP, DNS, DHCP,

LAN, Wi-Fi, VLAN, and switch port troubleshooting.

• Monitor and support network devices, routers, switches, and access

points.

• Provide basic administration of Windows Server and Active Directory.
• Configure shared folders, user permissions, and network drives.
• Install, configure, and monitor antivirus and endpoint security solutions.
• Assist in firewall, VPN, and internet connectivity troubleshooting.
• Manage incidents and service requests using IT ticketing tools.
• Maintain IT documentation, SOPs, asset records, and technical reports.
• Coordinate with vendors for hardware procurement, warranty, and AMC

support.

• Ensure compliance with IT security policies and company standards.
• Support IT infrastructure projects, office setups, and system deployments.
• Provide remote support to branch offices and work-from-home users.

Preferred candidate profile

• Windows 10/11 Administration

• Microsoft 365 Administration

• Active Directory & Windows Server (Basic)

• Desktop, Laptop, and Printer Troubleshooting

• Basic Networking (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, VLAN)

• Basic Firewall Knowledge (FortiGate, Sophos, pfSense, etc.)

• VPN and Remote Support

• IT Asset Management

• Ticketing Tools (ServiceNow, Freshservice, GLPI, Jira, etc.)

• Excellent troubleshooting, communication, and documentation skills

Qualification

• Bachelor's Degree or Diploma in Computer Science, Information

Technology, or a related field.

Experience

• 34 years of hands-on experience in IT Administration or System

Administration.

• Experience supporting 300+ users is preferred.

• Experience in Microsoft 365 and Windows environments is mandatory.