IT Administrator / IT Operations Lead

Job Description IT Administrator / IT Operations Lead Position Summary LumenData is seeking an experienced IT Administrator / IT Operations Lead to own end-to-end IT operations across our Microsoft 365 and Azure environments. The role covers identity and access management, endpoint management, security and compliance, cloud infrastructure, IT automation, and day-to-day operational support for a globally distributed workforce. The ideal candidate combines deep hands-on Microsoft stack expertise with the ability to design processes, automate repetitive work, and act as the single point of accountability for IT. Location & Reporting - Location: Bangalore, India - Reports to: Head of Operations / Management Key Responsibilities Identity & Access Management (Microsoft Entra ID) - Administer Entra ID: users, security groups, dynamic groups, enterprise applications, and app registrations - Design and manage SAML/OIDC SSO integrations for SaaS platforms (e.g., Informatica IDMC, Zoho, AI tools) - Implement Conditional Access policies, MFA, and identity governance controls - Automate joiner/mover/leaver (JML) processes including attribute stamping and group-based provisioning Microsoft 365 Administration - Manage the M365 tenant: Exchange Online, SharePoint, OneDrive, Teams, and licensing - Administer Exchange mail flow rules, anti-spam/anti-phishing policies, and email authentication (SPF, DKIM, DMARC) - Handle escalations such as mail deliverability issues, connector management, and third-party sending domains Endpoint Management (Microsoft Intune) - Manage Windows and macOS device fleets via Intune: enrollment (ADE/ABM, Autopilot), compliance, and configuration profiles - Deploy and operate Microsoft Defender for Endpoint, Device Control/USB policies, ASR rules, and Network Protection - Configure Platform SSO for macOS and maintain a consistent security baseline across platforms Security & Compliance - Administer Microsoft Purview: sensitivity labels, DLP policies, and data governance aligned to GDPR, UK GDPR, CCPA, and DPDP Act - Run Attack Simulation Training campaigns and security awareness programs, including automated targeting of new joiners - Manage Defender for Cloud Apps session controls and data exfiltration prevention measures - Support client and regulatory compliance requirements and audits Cloud Infrastructure (Azure & AWS) - Provision and manage Azure resources: VMs (Windows/Linux), VNets, NSGs, Bastion, storage, and Azure Virtual Desktop - Host and administer enterprise application infrastructure (e.g., Informatica IDMC Secure Agents) on Azure - Manage Linux servers (RHEL/Rocky): SSH access, user management, and application support - Manage AWS resources: EC2, VPC, security groups, S3, IAM, and Systems Manager for hybrid workloads - Optimize cloud cost and enforce secure-by-default network access patterns across Azure and AWS Automation & Tooling - Build automations with Power Automate, Microsoft Graph API, and PowerShell (license approvals, access requests, notifications) - Administer Azure DevOps: projects, boards, custom processes, dashboards, and portfolio tracking - Evaluate, pilot, and roll out productivity and AI tooling (e.g., meeting-notes platforms, LLM-based assistants) with proper governance IT Operations & Vendor Management - Own IT support processes: onboarding/offboarding, access requests via forms and approval workflows, and asset management - Manage hardware procurement and vendor relationships (OEMs, resellers, software vendors) - Produce clear documentation, runbooks, and end-user communications Required Skills & Experience - 5+ years in IT administration/operations with strong Microsoft 365 and Entra ID expertise - Hands-on experience with Intune (Windows + macOS), Defender for Endpoint, and Purview - Solid Azure IaaS experience: VMs, networking, NSGs, and remote access patterns - Working knowledge of AWS core services (EC2, VPC, S3, IAM); multi-cloud exposure preferred - SAML SSO design and troubleshooting experience with enterprise applications - Strong PowerShell and Microsoft Graph API scripting skills - Linux administration fundamentals (RHEL/Ubuntu) - Experience with Power Automate or similar workflow automation platforms - Clear written and verbal communication; able to work directly with management and end users Nice to Have - Experience hosting/administering Informatica IDMC or similar data platform Secure Agents - Azure DevOps administration, including custom inherited processes and dashboards - Exposure to multi-jurisdiction data privacy compliance (GDPR, DPDP Act, CCPA) - Microsoft certifications: MS-102, AZ-104, SC-300, MD-102, or equivalent; AWS Solutions Architect Associate a plus - Experience in an IT-consulting or data-consultancy environment

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