International Voice Process Executive

Role & responsibilities

Key Responsibilities

• Handle inbound and/or outbound customer calls.
• Resolve customer queries and concerns in a professional manner.
• Provide accurate information regarding products, services, and processes.
• Maintain high levels of customer satisfaction and service quality.
• Adhere to process guidelines, quality standards, and compliance requirements.
• Document customer interactions accurately in the system.
• Meet productivity, quality, and attendance targets.