International Voice Process Executive

Job description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Eligibility Criteria:

• Fluent English communication is mandatory (excellent reading and writing skills).
• Ability to communicate professionally with international customers.
• Good typing speed and basic computer knowledge.
• Strong problem-solving and customer service skills.
• Willingness to work in rotational/night shifts, if required.
• Freshers and experienced candidates are welcome.

Key Responsibilities:

• Respond to customer inquiries via chat.
• Resolve customer issues promptly and professionally.
• Maintain quality and productivity standards.
• Document customer interactions accurately.

Note: Only candidates with excellent English reading and writing skills are eligible to apply.

• Excellent communication and interpersonal skills
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.