International Voice Process Executive | Customer Support | BPO Jobs

Job description

We are hiring experienced professionals for an International Voice Process / Customer Support Executive role. Candidates with prior experience in international calling, inbound/outbound process, and customer service will be preferred.

Key Responsibilities:

• Handle international inbound and outbound calls
• Provide customer support and resolve queries effectively
• Ensure high customer satisfaction (CSAT) and quality standards
• Follow defined SOPs, call scripts, and compliance guidelines
• Maintain accurate records in CRM tools

Eligibility Criteria:

• Minimum 1 year of experience in International Voice Process (BPO/Call Center mandatory)
• Undergraduates and Graduates both can apply
• Excellent English communication skills (verbal & written)
• Strong customer handling & problem-solving skills
• Comfortable with night shifts / rotational shifts

Preferred Candidate:

• Immediate joiners or candidates with short notice period
• Experience in US/UK/AUS processes
• Familiar with KPI metrics like AHT, CSAT, FCR

Why Join Us:

• Competitive salary + incentives
• Career growth in BPO/ITES industry
• Professional and fast-paced work environment

Interview Details-

Contact Person _ HR Ankit Saxena(9718316448)

Please ensure to mention Ankit Saxena on the top of resume when coming for the interview.