International chat process

Job Description Customer Experience Specialist

About Etech

Etech is a leading provider of customer engagement solutions and services utilizing inbound and outbound voice as well as web chat. For over a decade, we have been helping companies cost effectively acquire new customers and maximize profits by servicing and growing existing customers. We are a Tier One preferred provider for Fortune 500 companies and employ roughly 3,000 team members operating in 8 Global Centers (5 in the US, 2 in India, and 1 in Jamaica)

Company Website: https://www.etechgs.com/

Job Title : Customer Experience Specialist

Location : Gandhinagar

Campaign: Operations

Reports To: Sales Coach

Summary: Customer Experience Specialist Agents solicit orders for products or services over the internet by performing the following duties.

Essential Responsibilities:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
• Quote prices and encourages customers to buy.
• Secures and places orders with others for filling and arranges delivery date.
• Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

We expect you to:

• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills;
• An unerring attention to detail;

The ability to multi-task answering numerous chats and navigating smoothly between chat and email

• Ability to find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.

Qualification Required: Minimum 12th Standard Any Stream / Any Stream Graduate / Post Graduate with 18 years age along with Excellent Oral & Written Communication skills in English can apply.

What We Offer:
Transportation & Night Shift Allowances
Tuition Reimbursement
Rewards & Recognition Programs
Canteen Subsidy
Health Insurance
Work-Life Balance Initiatives

If interested, please revert your cv on - Apply Now: Ekta.darda@etechtexas.com

Contact: 8666957331