Job Description
Urgent Hiring!!!
International Chat Process!!
Company: Hexaware Technologies
Role: International Non-Voice Process (Chat)
Exp: Minimum 1 year
Role & responsibilities:
- Respond to customer inquiries via chat in a timely and professional manner.
- Provide accurate information regarding products, services, and processes.
- Resolve customer issues efficiently while maintaining quality standards.
- Handle multiple chat interactions simultaneously.
- Escalate complex cases to relevant teams when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Meet defined productivity, quality, and customer satisfaction targets.
- Follow organizational policies, procedures, and compliance requirements.
- Collaborate with internal teams for effective issue resolution.
Preferred candidate profile:
- Any Graduate.
- 1 to 5 years of experience in Chat Support, Customer Service, BPO, or related roles.
- Experience in handling international or international customer support processes is preferred.
- Willingness to work in rotational shifts
Interview Mode: Face to Face interview only
Job Location: HEXAWARE TECHNOLOGIES/BPS; Chennai one SEZ IT PARK - GATE 2; IG-3, 3rd Floor, Phase 2, Pallavaram 200 Feet Ring Road, MCN Nagar Extension, Thoraipakkam, Chennai -Tamil Nadu 600097
Interested candidate's can contact the below person between 11 am to 6 pm
HR Person: Akshaya
Contact Number: 7092144919
Don't miss this opportunity to build your future with Hexaware Technologies!
No Referrers Available
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