Integration / Sync Engineer

Role Summary:
The Integration/Sync Engineer designs, builds, and operates the live, bidirectional synchronization between the ERP and the Salesforce instances for the minimum 12-month period during which both systems remain active. This is an operational role focused on live service reliability rather than one-time transformation.

Key Responsibilities:

• Design and build the bidirectional ERP(Oracle) CRM synchronization (SFDC instances + Pipedrive) mechanism, respecting the system-of-record matrix.
• Ensure new or changed customer records pass through matching/dedup logic.
• Develop a comprehensive monitoring and alerting strategy to ensure high availability and proactive issue resolution for the synchronization service.
• Collaborate with operations teams to define Support Model, create clear runbooks, and deliver knowledge transfer sessions to ensure operational readiness for the post-migration sync service.
• Operate and maintain the sync service post go live.
• Leverage AI tools for log analysis, anomaly detection in sync patterns, and automated issue triaging.
• Support the eventual transition/handoff of the sync process to the Oracle ERP integration team.
• Ensure the sync process supports and reports on defined data quality KPIs.

Required Qualifications Experience:

• Experience Level: 6+ Years.
• Deep SFDC expertise and prior experience ERP (Oracle) integration
• Salesforce integration experience with MuleSoft, Boomi, or equivalent
• Experience operating live, production data-synchronization services, including monitoring and incident response.
• Proven experience in managing mission-critical data services in a production environment.
• Comfortable working with matching/dedup logic designed by others and enforcing it within a live sync process.
• AI knowledge focus (particularly applied to operational monitoring).

Nice to Have:

• Experience transitioning a project-built service into BAU/operational ownership.