Job Description
1. Technical Consultation & Pre-Sales Support
Analyze Customer Requirements: Review technical specifications, schematics, engineering drawings, and Request for Proposals (RFPs)/Request for Quotes (RFQs).
Recommend Solutions: Match technical products or services to customer needs, offering customized solutions or alternatives.
Provide Product Demos: Perform remote product demonstrations and technical presentations via video conferencing platforms.
2. Quotation & Proposal Management
Calculate Pricing & Costing: Prepare accurate commercial quotes, considering component costs, labor, customization, shipping, and margins.
Draft Technical Proposals: Collaborate with engineering teams to produce detailed technical documentation and proposal packages.
Order Processing: Ensure accurate entry of technical orders into the Enterprise Resource Planning (ERP) or CRM system.
3. Lead Generation & Account Management
Qualify Inbound Leads: Assess inbound inquiries (web, email, phone) to qualify prospective leads based on budget, technical feasibility, and timeline.
Manage Existing Accounts: Serve as the primary technical point-of-contact for existing accounts, driving cross-selling and up-selling opportunities.
Collaborate with Field Sales: Act as the internal technical anchor for Outside/Field Sales Reps, freeing them to focus on face-to-face deal closing.
4. Post-Sales & Cross-Functional Support
Troubleshooting & Support: Act as a first line of technical support for product application queries before escalating to field service or engineering.
Supply Chain Liaison: Work closely with procurement and production teams to provide customers with accurate lead times and inventory status.
Customer Feedback Loop: Gather field feedback on product issues or feature requests and communicate them to Product Management and R&D.
Essential Skills & Qualifications
Education: Bachelors degree in Engineering (Mechanical, Electrical, Chemical, Software, etc.) or a related technical field is typically preferred.
Technical Aptitude: Ability to read blue-prints/CAD drawings and understand complex technical systems.
Sales acumen: Familiarity with CRM tools (Salesforce, HubSpot) and basic negotiation tactics.
No Referrers Available
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