Inside Sales Executive - Mumbai (Sewri)

Job Summary

The Executive (Inside Sales) will be responsible for managing and nurturing an assigned portfolio of key customer accounts through proactive engagement and relationship management, focusing on retention, revenue growth, new business development, issue resolution, and CRM accuracy.

The incumbent will report to the National Key Accounts Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Responsibilities

Customer Relationship Management

• Maintain regular communication with allocated key accounts through scheduled calls and follow-ups.
• Build long-term relationships with customers by understanding their business needs.
• Ensure every assigned customer receives proactive engagement as per defined frequency.

Account Retention Renewals

• Drive timely renewal of customer contracts.
• Follow up on upcoming contract expires.
• Coordinate with internal stakeholders to ensure smooth renewal execution.
• Reduce customer churn through proactive engagement.

Revenue Growth

• Identify cross-selling and upselling opportunities within existing accounts.
• Generate qualified leads for the Key Account Manager (KAM).
• Support price increase initiatives and negotiate renewals where applicable.
• Achieve assigned revenue enhancement targets.

Customer Issue Resolution

• Act as the first point of contact for transactional customer queries.
• Coordinate internally to ensure customer issues are resolved within agreed timelines.
• Keep customers updated regularly until closure.

CRM Data Management

• Maintain complete and accurate customer records in CRM (ICABS).
• Update customer contacts, locations, competition details, and account information.
• Ensure data quality and compliance with organizational standards.

Reporting Collaboration

• Track KPIs related to renewals, customer engagement, and lead generation.
• Prepare periodic account reports and pipeline updates.
• Collaborate with Sales, Operations, Finance, and Customer Service teams to improve customer satisfaction.

Key Result Areas

• Customer engagement and relationship management
• On-time contract renewals
• Lead generation and revenue enhancement
• Price hike implementation
• Sales Pipeline Management
• Customer issue resolution
• CRM and customer data management
• Cross-functional coordination
• KPI tracking and reporting

Educational Qualification / Other Requirement

• 1-2 years of experience in Inside Sales, Customer Success, Account Management, or Sales coordination.
• Any Graduate (Business Administration, Marketing, Communications stream preferred)
• Experience in B2B customer management is preferred.
• Experience in service-based industries will be an added advantage.
• CRM Management (ICABS/Salesforce/MS Dynamics or equivalent)
• Proficient in Microsoft Excel and MS Office Suite

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.