Job Description
We are seeking an experienced Production Support Engineer with strong expertise in Python to support, monitor, troubleshoot, and maintain critical business applications in a production environment. The ideal candidate should have hands-on experience in incident management, application support, root cause analysis, automation, and stakeholder communication.
Key Responsibilities:
Production Support:
- Provide L2/L3 production support for Python-based applications.
- Monitor application health, availability, and performance.
- Investigate and resolve production incidents within defined SLAs.
- Perform impact analysis and coordinate issue resolution with cross-functional teams.
- Participate in on-call and rotational support activities as required.
Incident & Problem Management:
- Troubleshoot application failures and system issues.
- Perform root cause analysis (RCA) and implement preventive measures.
- Track and manage incidents through ticketing systems.
- Ensure timely communication and updates to stakeholders.
Automation & Scripting:
- Develop and maintain Python scripts for operational automation.
- Automate repetitive support activities to improve efficiency.
- Create utilities and monitoring scripts for proactive issue detection.
- Support batch processes and scheduled jobs.
Database Support:
- Execute SQL queries for troubleshooting and data validation.
- Analyze data-related issues and coordinate fixes.
- Support database monitoring and performance analysis activities.
Monitoring & Performance Management:
- Monitor production applications using enterprise monitoring tools.
- Analyze logs, alerts, and performance metrics.
- Identify performance bottlenecks and recommend improvements.
- Ensure system reliability and availability.
Release & Deployment Support:
- Support production releases and deployment activities.
- Validate application functionality after deployments.
- Coordinate rollback and recovery activities when required.
- Maintain deployment documentation and support procedures.
Stakeholder Management:
- Collaborate with business users, development teams, infrastructure teams, and support groups.
- Provide regular updates on incidents, service requests, and production issues.
- Participate in operational review meetings and service improvement initiatives.
Required Skills:
Technical Skills:
- Strong experience in Python.
- Production/Application Support experience.
- SQL and Database troubleshooting.
- Linux/Unix environment support.
- Shell Scripting.
- REST API troubleshooting and support.
- Log analysis and debugging.
- Incident and Problem Management.
Monitoring Tools:
- Splunk
- Grafana
- ELK Stack
- Prometheus
- Dynatrace
- AppDynamics
Ticketing Tools:
- ServiceNow
- Jira
- Remedy
Preferred Skills:
- AWS, Azure, or GCP exposure.
- Docker and Kubernetes knowledge.
- CI/CD tools such as Jenkins or GitLab.
- Knowledge of Apache Airflow or Kafka.
- ITIL process knowledge.
Educational Qualification:
- B.E./B.Tech
- MCA
- M.Tech
- B.Sc./M.Sc. (Computer Science/IT)
- Equivalent Technical Degree
Key Competencies:
- Strong troubleshooting skills.
- Analytical thinking and problem-solving ability.
- Excellent communication and stakeholder management.
- Ability to work in a fast-paced production environment.
- Strong ownership and accountability.
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