In-Service Engineer : Avionics Systems

Responsibilities

• Answer customer daily engineering queries regarding the Auto Flight, Navigation and Communication (ATA 22/23/34/46) for the whole Airbus commercial fleet and all customers, on time quality.
• Follow up as required through discussions with the Airlines or their representatives and provide on-site / virtual assistance where when necessary.
• Ensure that all technical concerns and needs, raised by the customer, are well assessed and addressed within the defined time scale.
• Analyze all reported in-service events or queries to identify potential impacts on safety, airworthiness, reliability, quality, cost of operations and ownership, passenger and crew comfort and provide appropriate response.
• Monitor, consolidate and analyse all in-service events, identify potential impacts on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.
• Launch appropriate corrective action with the relevant program and design organisation and ensure the required level of progress and follow-up during the investigation phase acting as the voice of the customer to ensure the problem solution is in the best interests of the customer.
• Ensure feedback of in-service experience, maintenance activities and significant issues to management, design organisation and the suppliers.
• Review Service Bulletins and provide inputs for inspection service bulletin creation.
• Create clear, precise and value added presentations on technical topics and present in technical forums (from technical meeting to Worldwide symposium).
• Use / develop dashboards using data analytics Airbus tools (typically Skywise Services), to provide visibility on Airbus product reliability.
• This role may require some travel for business and as such, you must be able to travel accordingly.
• This role may also require taking a few turns on team stand-by rotation to support AOG queries outside of normal business hours.

About you, required skills

• Educated to a 4-years Aeronautical engineering degree (or equivalent)
• 5 to 8 years of experience in relevant roles
• Experience and/or knowledge of Avionics Systems is must
• Airline operations knowledge
• Prior experience in In-service activities preferred
• Service minded and highly customer focus
• Advanced interpersonal skills to work in close collaboration with Multi Functional Teams external stakeholders, in a multicultural environment,
• Team player, adaptable, open to continuous development, reliable tenacious
• Good Presentation skills, both oral and written
• Negotiation level in English, written and spoken

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