Identity access management Professional- L2

CGI Information Systems and Management Consultants
Posted on
CGI Information Systems and Management Consultants logo
Experience
4 - 7 yrs
Job Location
Chennai, India
Vacancy
1
Designation
Identity and Access Management Specialist
Job Type
Not specified

Job Description

Position Description
Job Title: Identity access management L2
Location: Chennai / Bangalore
Employment Type: Full Time
Experience Required: 2-5 Years
Education: Bachelor's degree or equivalent
Responsibilities
  • Direct Responsibilities
  • Should be responsible for maintaining/supporting (L2 support) the SailPoint Infra and its services to Controls and other end users across the globe.
  • Manage requests coming from users (Service Now) as single entry point for the end users.
  • Should work along with teams while resolving prioritized issues and sharing the Application Support team's workload
  • Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
  • Should be working closely with ADM/IT team in addressing some of the key performance related issues/ enhancements/ upgrades, manage the release into UAT/UAT2/STG/PROD environments.
  • Should monitor the infra 24/7 and find out any performance bottleneck and come up with recommendations to improve SailPoint application performance.
  • Good knowledge of Incident/Change/Problem management process (ServiceNow).
  • Production of Incident Report (PIR) in case of critical incident related to Reconciliation application.
  • Problem resolution: Incidents analysis, steering of corrective action
  • Strong hands on experience on Web and Application servers
  • Needs to have experience in Performance engineering and improving SailPoint application performance
  • Should have sound experience in SailPoint Access Governance module
  • Should be able to contribute in Capacity planning come up with Infra scalability recommendations
  • Should have strong hands on experience in doing RCA, Ticket Response, SLA compliance and support processes
  • Should be able to work with DBA in implementing Performance improvements on DB platform
  • Should have experience in Build Automation Continuous improvement in J2EE based applications
  • Should be able to define Purging, Data retention, DB backup and restore strategy
Technical Behavioral Competencies
  • 3 to 6 years of IAM support experience preferably on SailPoint.
  • Deep knowledge of IAM (OIM/IAM) processes and functions gained through experience
  • Hands on in troubleshooting LCM workflows, connectors, config events, scheduled tasksetc.
  • Hands on support experience with Java, Bean shell, JavaScript, JSP/Servlets, PowerShell, UNIX, LINUX and XML
  • Hands on experience on analyzing writing DB scripts, fine tuning of queries, StoredProcs in Oracle/MS SQL
  • Good support knowledge on REST APIs is added advantage
  • Experience in Active Directory, LDAP, RACF, PeopleSoft
  • Good knowledge on JIRA, ServiceNow is a plus
  • Excellent hands on experience with web/App servers
  • Experience with Agile / Scrum IT methodology is a plus
  • General banking domain knowledge is a plus
  • Should have good analytical and logical reasoning skills.
  • Excellent verbal and written communication skills.
Skills Referencial;
Technical Skills:
  • SailPoint Tool Technical Knowledge
  • Access Management Domain Knowledge
  • JAVA
  • MS SQL
Behavioural Skills
  • Ability to collaborate / Teamwork
  • Attention to detail / rigor
  • Client focused
  • Ability to synthetize / simplify
Skills:
  • Access Management
  • Communication
  • IAM Privileged Access Mgt
  • SailPoint IdentityIQ
  • Infrastructure

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