Hub Manager

Role & responsibilities :

Job Title: Hub Manager Middle Mile Operations

Department: Operations

Reports To: Regional Hub Manager

Location: Hyderabad

Role Summary

The Hub Manager is responsible for end-to-end management of the sorting hub. This includes planning and executing inbound/outbound processing, shift scheduling, maintaining operational Standard Operating Procedures (SOPs), and ensuring cut-off timelines for linehaul connections are met.

Key Responsibilities

1. Inbound & Outbound Handling: Oversee receiving, sorting, bagging, staging, and connection of consignments for scheduled linehaul routes

2. Turnaround Time (TAT) Management: Ensure incoming parcels are processed and dispatched within specified cut-off windows to minimize backlogs.

3. Load Processing & Variance Control: Monitor processing accuracy to prevent package misroutes, scanning errors, or shipment losses.

4. Perform daily Root Cause Analysis (RCA) on SLA breaches, delayed dispatches, or lost/damaged packages, implementing corrective actions (CAPA).

Acheive the KPI Goals Like

* Hub - Hub cut off adherence

* Hub - Hub Scan Performance (CD in CD out, both Scans) -

* Hub DashboardHub - HHT Usage Report

* Hub - % Open stock in 24 hours

Compliance & Infrastructure

Audit hub floor layout and equipment (conveyors, barcode scanners, weight scales) to ensure maximum throughput and safe working conditions.

Escalation & Cross-Functional Coordination

* Resolve major operational complaints, customer queries, and linehaul delay escalations.

* Coordination with with Fleet Management, Last-Mile Branches, IT teams and respective stake holders to keep goods moving smoothly across the network.

Core Competencies:

* Strong floor leadership and team motivation

* Crisis management and rapid problem-solving abilities

* Deep understanding of express logistics networks, cut-off management, and route planning