Hub Assistant

About Flipkart

Flipkart is Indias leading e-commerce marketplace, focused on delivering exceptional customer experiences through technology, innovation, and a robust supply chain network. As part of the Walmart-owned Flipkart Group, we are committed to empowering businesses and individuals across India, while creating a diverse and inclusive workplace.

Job Summary

We are looking for a dynamic and responsibleHub Assistantwho can efficiently manage daily sorting operations while also handling basic team leader responsibilities. This hybrid role is ideal for candidates who are hands-on with logistics processes and ready to step up as a team coordinator within the hub.

Key Responsibilities

Sorting & Operations:

• Receive, scan, and sort parcels based on pincode and route.
• Ensure accurate tagging, packaging, and placement of shipments.
• Assist in loading/unloading vehicles and organizing shipments for delivery.
• Follow standard operating procedures (SOPs) to ensure smooth operations.

Hub Operations

• Oversee daily task allocation and monitor sorter and delivery staff performance.
• Coordinate with delivery executives (Wish Masters) and create daily runsheets.
• Guide new team members on operational protocols and ensure training compliance.
• Track undelivered shipments and contact customers for follow-up and redelivery.
• Report operational issues, discrepancies, or delays to hub supervisors.
• Help reconcile cash collected from delivery personnel and match with ERP data.
• Monitor real-time delivery performance and take action to address roadblocks.

Qualifications

• Any graduate degree (Bachelors in any discipline).
• 1-3 years of experience in Logistics, Courier, or Warehouse Operations preferred.
• Freshers with strong leadership and operational skills may also apply.