HR Operations (Workday)

Workforce Admin
A2W- A3/A4
1Business Unit BSV2Skills Required (highlight and bold one primary skill)Must HaveGood to Have

• Experience of managing employee life cycle activities -Workforce administration related cases and activities.
• System data entry experience (Workday, ServiceNow, SuccessFactors, etc.)
• Experience of maintaining data in excel, Pivot, V Look up
• Good working knowledge of MS Office
• Handle the client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills;
• Good communication skills
• Interaction with Client daily via phone, chat and email, work on resolving HR related issues, cooperate with other delivery team members

3Qualification / CertificationsGraduation4Functional Area 5Desired candidate profile

• Valid experience of 1 year A3 / 3 years A4 in HR domain
• Good verbal and written communication skills
• Positive team player

6Job Description/ Roles & Responsibilities

• Respond to clients queries accurately (via phone, live chat, email and case management system)
• Process, maintain & administer HR transactions & provide support (Workforce administration, EDM etc)
• Process movements (transfers, relocations, international mobility, organization structure changes) and leave & absence requests
• Provide clarification of HR policies and procedures
• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes on the defined support tool
• Liaison with third parties, vendors and multiple stake holders
• Reporting errors and issues to the Team leader on time
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirements for the role
• Reporting data for personal performance and maintaining personal tracker
• Exhibit strong problem-solving and business acumen skills
• Demonstrate advanced proficiency in written and verbal communication skills

7Additional Information (optional) Base Location MumbaiTravel Required NoShift Requirement (if applicable) Yes Individual Contributor/ Team Role (If yes, team size to be handled) Individual ContributorMore Comments