HR Manager - International BPO

Role & responsibilities

• Lead complete HR operations across the organization.
• Recruit and hire quality candidates for BPO operations and support departments.
• Build and implement HR policies, SOPs, employee handbook, and compliance processes.
• Develop recruitment strategies to support rapid business growth.
• Manage onboarding, induction, attendance, confirmations, and employee documentation.
• Design KPI, appraisal, and performance management systems.
• Improve employee engagement, retention, and workplace culture.
• Handle employee grievances and disciplinary matters professionally.
• Coordinate training and development programs.
• Ensure labour law compliance and statutory HR documentation.
• Work closely with management to build high-performing teams.
• Build an HR department capable of supporting 100+ employees and future expansion.

Preferred candidate profile

• Minimum 5 years of HR experience.
• Experience in an International BPO, Call Centre, ITES, or Outsourcing company is preferred.
• Proven experience in bulk hiring and talent acquisition.
• Experience creating HR policies, SOPs, and HR systems.
• Strong leadership, communication, and problem-solving skills.
• MBA (HR) or equivalent qualification preferred.

Perks and benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth into senior leadership.
• Opportunity to build the HR department from scratch.
• Direct reporting to the Founder.
• Positive, performance-driven work environment.