HR Generalist Shared Services (North America & LATAM)

Greetings from Zensar Technologies, Pune!!!

Role Summary

The HR Generalist will manage end-to-end HR operations across the employee lifecycle, supporting North America and LATAM regions. The role requires strong process orientation, compliance adherence, stakeholder management, and the ability to work in a fast-paced shared services environment.

Key Responsibilities

1. Onboarding & Pre-Joining

• Manage end-to-end onboarding activities including offer validation, documentation, and system onboarding (HRIS).
• Coordinate with Talent Acquisition, IT, Payroll, and vendors for seamless Day 1 readiness.
• Ensure compliance with country-specific onboarding requirements (I-9 for US, local labor compliance for Mexico, Colombia, Canada).
• Track onboarding SLAs and ensure a smooth employee experience.

2. Background Verification (BGV)

• Initiate and track background verification checks through vendors.
• Review BGV reports and highlight discrepancies or red flags.
• Coordinate with stakeholders on BGV exceptions and closure.
• Ensure compliance with regional data privacy regulations (GDPR/DPDP where applicable).

3. Employee Lifecycle Management

• Maintain employee records in HR systems (Oracle, Workday, etc.).
• Process employee changes: promotions, transfers, compensation updates, and personal data changes.
• Ensure data accuracy and timely updates aligned with payroll cycles.

4. Payroll & Benefits Coordination

• Collaborate with payroll teams to ensure accurate inputs (new joiners, exits, changes).
• Support benefits administration and employee queries related to insurance, leaves, etc.
• Validate payroll inputs to minimize errors and ensure compliance across regions.

5. HR Helpdesk & Employee Queries

• Act as the first point of contact for HR-related queries via ticketing systems.
• Ensure timely resolution of queries within defined SLAs.
• Maintain high customer satisfaction and adherence to service delivery standards.

6. Compliance & Documentation

• Ensure adherence to labor laws and statutory requirements across US, Mexico, Canada, and Colombia.
• Maintain audit-ready documentation and support internal/external audits.
• Ensure data privacy and confidentiality standards are strictly followed.

7. Offboarding & Exit Management

• Manage end-to-end exit process including resignation validation, clearance, and documentation.
• Coordinate with payroll for final settlement (F&F).
• Conduct/track exit interviews and share insights.
• Ensure timely system deactivation and compliance with exit protocols.

Key Skills & Competencies

• Strong understanding of HR operations across global regions
• Knowledge of North America & LATAM labor regulations (basic level)
• Experience in HRMS tools (Oracle, Workday, SAP, etc.)
• Strong stakeholder management and communication skills
• High attention to detail and data accuracy
• Ability to manage multiple priorities and SLAs

Preferred Qualifications

• MBA/PGDM in HR or equivalent
• Experience in Shared Services or Global HR Operations
• Exposure to audit/compliance processes will be an added advantage