Housekeeping Manager

Key Responsibilities

Operations & Hygiene Management

• Ensure smooth daily housekeeping operations across assigned properties.
• Implement and monitor hygiene and cleanliness standards according to company guidelines.
• Conduct regular audits and inspections to maintain quality benchmarks.
• Ensure compliance with health, safety, and hygiene regulations.

Team Management & Training

• Recruit, train, and manage housekeeping staff, including supervisors and attendants.
• Conduct regular training on cleaning procedures, chemical usage, and safety protocols.
• Monitor staff performance, resolve grievances, and implement productivity improvement plans.

Inventory & Cost Control

• Manage housekeeping inventory, including cleaning supplies, linen, and consumables.
• Ensure cost-effective usage of materials while maintaining service quality.
• Coordinate with vendors for procurement and service contracts.

Resident Experience & Issue Resolution

• Ensure quick response and resolution of housekeeping-related complaints.
• Maintain clear communication with Front Desk and Operations teams for smooth service delivery.
• Implement periodic deep-cleaning schedules and preventive maintenance checks.

Compliance & Documentation

• Maintain records of housekeeping audits, staff attendance, and inventory usage.
• Ensure adherence to Standard Operating Procedures (SOPs) and escalate deviations.
• Collaborate with the Facility Management team to address any escalated hygiene concerns.

Requirements

• 2–5 years of experience in housekeeping operations, preferably in healthcare, hospital, or hospitality industries.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Knowledge of hospital hygiene and infection control practices preferred.