Hiring For Voice and Accent Trainer For Indore , HYD and BLR

Dear Aspirants,

Sagility is hiring for Voice and Accent Trainers for Indore, Hyderabad and Bangalore locations.

Preferred Experience

• 2+ years of Voice & Accent Training experience in BPO/KPO/Customer Service environments.
• Certification in Voice & Accent, Soft Skills, or Communication Training is an added advantage.

1. Voice & Accent Training

• Conduct voice and accent training for new hires and existing employees.
• Train associates on pronunciation, intonation, stress, rhythm, and neutralization techniques.
• Improve clarity, fluency, and overall spoken English skills.

2. Communication Skills Development

• Enhance verbal and listening skills.
• Train employees on professional email and business communication where applicable.
• Conduct sessions on grammar, vocabulary, and sentence construction.

3. Customer Service Training

• Coach agents on customer handling techniques.
• Improve empathy, active listening, probing, and rapport-building skills.
• Train agents on call control and conflict resolution.

4. Assessment & Feedback

• Conduct pre-training and post-training assessments.
• Evaluate communication proficiency and identify development areas.
• Provide constructive feedback and individual coaching sessions.

5. Refresher & Continuous Learning Programs

• Organize refresher training based on quality findings and performance gaps.
• Conduct calibration and improvement sessions for tenured agents.
• Drive continuous learning initiatives across operations.

6. Training Content Development

• Develop and update training materials, presentations, role plays, and assessments.
• Create learning modules aligned with client and business requirements.
• Maintain training documentation and reports.

7. Performance Improvement

• Partner with Operations, Quality, and SMEs to identify communication-related performance issues.
• Support improvement in CSAT, Quality Scores, and Customer Experience metrics.
• Design action plans for low-performing agents

Required Skills

• Excellent spoken and written English.
• Strong knowledge of phonetics, pronunciation, and accent neutralization.
• Training and facilitation skills.
• Coaching and mentoring abilities.
• Presentation and classroom management skills.
• Analytical and feedback skills.
• Proficiency in MS Office tools.

Typical KPIs

• Training Throughput
• Certification Success Rate
• Communication Assessment Scores
• Quality Improvement %
• CSAT Improvement
• Training Effectiveness Scores
• Nesting and New Hire Performance
• Employee Feedback Scores

Candidates Should be flexible to work with any shifts

Two Way Cab

Interested candidates and share their profile to seema.madhavi@Sagility.com or can reach @8639685017.

Thanks and Regards,

Seema