Job Description
Naukri Job Posting
Job Title
NOC Tier 1 Associate | Technical Support | Network Operations Center
Job Summary (Naukri - 450 Characters)
We are hiring NOC Tier 1 Associates with experience in Technical Support, Help Desk, or Network Operations. The ideal candidate should have knowledge of TCP/IP, DNS, LAN/WAN, Windows/Linux, and ticketing tools. Candidates must possess strong troubleshooting and communication skills and be willing to work in 24x7 rotational shifts.
Experience
13 Years
Location
Chennai
Employment Type
Full-Time
Shift
24x7 Rotational Shift (Including Nights, Weekends & Holidays)
Roles & Responsibilities
Provide Level 1 technical support via phone, email, and ticketing systems.
Monitor network alerts and respond within SLA timelines.
Troubleshoot LAN/WAN, internet connectivity, hardware, and software issues.
Process maintenance requests and coordinate dispatches.
Update customers on open incidents and ensure timely resolution.
Escalate complex issues to Tier 2/Tier 3 support teams.
Maintain accurate documentation and ticket updates.
Collaborate with internal teams to ensure service excellence.
Required Skills
Network Operations Center (NOC)
Technical Support
Help Desk
TCP/IP
DNS
LAN/WAN
Windows
Linux / Unix
Troubleshooting
Ticketing Tools
Network Monitoring
Customer Support
Incident Management
SLA Management
Preferred Skills
CCNA
CCENT
CompTIA Network+
CompTIA A+
Networking Fundamentals
Education
Any Graduate
Diploma holders with relevant experience may also be considered.
Recruiter Details
Pavan Kumar
HR Talent Acquisition
Pavan.kumar@sutherlandglobal.com
8148682684
Interested candidates can share their updated CV via Email or WhatsApp.
Disclaimer
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TAHelpdesk@Sutherlandglobal.com.
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