Hiring For Service Desk Analyst ( 3 To 5 years ) @ Pune

Role Purpose :
The role of the Service Desk Analyst will be to enable an effective IT support service by acting as a single point of contact for all IT issues and queries. Involves taking initial contacts from the SSC customer base and ensuring through a process of triage whether to resolve at contact or assign for resolution

Essential Skills, Knowledge & Experience:

• Excellent communication skills
• Must have prior experience in handling international client calls
• Experience required in 0365 troubleshooting , E3 & E5
• Experience in L1 troubleshooting skills
• Knowledge of Bitlocker and Servicenow Ticketing tool
• Must be comfortable in 24*7 shifts