Hindi Voice Process

Roles and Responsibilities :

• Handle customer calls, resolve their queries and concerns in a timely and professional manner.
• Process transactions, update records, and maintain accurate documentation of all interactions.
• Provide product information, answer questions about services offered by the company, and address any issues or complaints.
• Meet performance targets set for call handling time, quality metrics, and sales conversion rates.

Job Requirements :

• 0-1 year of experience in BPO voice process or similar industry.
• Strong communication skills in Hindi language (written & spoken).
• Ability to work on domestic voice processes with minimal supervision.