Healthcare Application Support Lead (L3 Support)

• .Net
• SQL Server
• Rest API
• Production Support
• US Healthcare Insurance

Job Title : Healthcare Application Support Lead (L3 Production Support)

Locations: Bengaluru, Hyderabad, Chennai, Pune

Work Model: Hybrid

Job Summary

We are seeking an experienced Healthcare Application Support Lead to provide Level 3 production support for enterprise US Healthcare Insurance applications and integrations. The role requires strong application support expertise, .NET technical knowledge, healthcare insurance domain experience, incident management leadership, and hands-on automation experience for operational efficiency and monitoring.

Required Experience

- Extensive experience in application support, production operations, or software development.

- Experience supporting US Healthcare Insurance applications involving claims, member, provider, benefits, or enrollment domains.

- Strong experience with .NET (C#, ASP.NET), SQL Server, and REST APIs.

- Expertise in incident management, root cause analysis, problem management, and stakeholder communication.

- Experience with application integrations, data interfaces, and middleware troubleshooting.

- Strong SQL skills for analysis, troubleshooting, and data validation.

- Experience developing automation solutions for monitoring, operational support, configuration validation, alerting, and repetitive support tasks.

Technical Skills

- .NET, C#, ASP.NET, SQL Server

- REST/SOAP APIs and system integrations

- Microsoft technology stack

- Automation scripting and operational process automation

- Application monitoring and production support tools

- Power BI/Tableau knowledge is a plus

- Understanding of HIPAA and healthcare regulations is a plus.

- Experience leveraging AI tools for support productivity and automation is preferred.

Key Responsibilities

- Provide L3 production support for healthcare insurance applications and integrations.

- Lead major incident response, triage, stakeholder communication, and service restoration activities.

- Debug application, API, integration, and database issues across production environments.

- Perform root cause analysis and implement application fixes or enhancements using .NET technologies.

- Build and maintain automation solutions to improve operational efficiency and reduce manual effort.

- Monitor application health, performance, and integration endpoints.

- Collaborate with development, infrastructure, business, and support teams during releases and critical incidents.

- Maintain knowledge articles, support documentation, and operational runbooks.

- Participate in on-call support and flexible shift coverage as required.