Job Description
Role & responsibilities
1. Care Plan Execution Support.
- Assist in translating care plans into simple, actionable steps for customers.
- Track care plan progress and ensure timely completion of assigned tasks.
- Maintain structured trackers for pending tasks and next actions.
2. Customer Engagement Support.
- Engage with customers via calls and WhatsApp, for follow-ups and reminders.
- Ensure customers clearly understand next steps and required actions. • Build comfort and trust through consistent and empathetic interactions.
3. Care Coordination Support
- Coordinate with internal teams (clinics, diagnostics, specialists) for appointments and follow-ups.
- Assist in identifying missed actions, delays, or potential health risks/concerns, and ensure timely escalation to the relevant team.
- Support smooth execution of care plans across touchpoints. 4. Communication & Documentation
- Maintain clear and structured communication with customers and internal teams.
- Ensure proper documentation of interactions and updates in CRM.
- Support reporting and tracking of customer progress.
Preferred candidate profile
Education
Pursuing or recently completed degree in Life Sciences / Allied Health / Nursing / Pharmacy / Healthcare related fields.
Skills
• Good communication skills (verbal & written)
• Basic understanding of medical terminology (preferred)
• Strong willingness to learn and take ownership.
• Good organizational and follow-up skills.
• Basic proficiency in Excel and digital tools, with the ability to quickly learn systems like EMR/CRM and manage task tracking and documentation.
No Referrers Available
There are currently no referrers available for this job. You can still apply, will let you know once there is any referrer available.