Head - Sales - Premium Channel

Job Role - Head Sales Premium

Work Experience - 12-15 years of relevant experience

Position Reports - Head - Premium Business

Purpose of the role

Achieve short term and long term busines objectives (Volume, Market share, Customer satisfaction) by

1. Continiously improve network capacity and capabality through appointment, evaluation and improvement.

2. Drive SOP adherence to deliver the best CX journey for customer satisfaction

3. Develop and impliment short and long term business plans through forecasting processes

4. Interface to execute the strategic programs through network

Role Description

Sales Planning and achievement

• 1.1 Fore case and prepare annual plan including process action plans with target image for key areas
• 1.2 Forecast sales for next three months
• 1.3 Anticipate the risks and bottlenecks and plan mitigate actions
• 1.4 Communicate and deploy strategies and policies to the TVSM and Dealer teams
• 2. PDCA and Support
• 2.1 Negotiate and arrange the brand and other sales enablers inputs (Retail finance, BTL )
• 2.2 Conduct weekly PDCA with focus on process for results with Area Managers for business improvement actions
• 2.3 Evaluate competition offerings and plan suitable response
• 2.4 Identify opportunitiesconcern area for the productmarket and workout medium and long term strategy
• 2.5 Evaluateidentify the potential dealer and TVS teams and provide suitable opportunities or challenges
• 2.6 Facilitate decision making for the team
• 3. Dealer and market visit
• 3.1 Visit key dealerstown and coach the sales team and dealers on SOP and process adherence
• 3.2 Talk to key dealerscompetition to get market updatestrends
• 3.3 Check effectiveness on relationships of TVS team with dealers
• 3.4 Check the TVSM standards adherence and initiate corrective actions based on mystery customer audit
• 4. Network development
• 4.1 Select and recommend parties for dealerships
• 4.2 Review weak dealers for future course of actions
• 5. Training and development
• 5.1 Mentor and coach the team
• 5.2 Develop the succession plan through identify the gaps and training needs for the team
• 5.3 Identify the competency gaps for field team and suggest learning requirement

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