Job descriptionfor Guest Relations Executive

The Guest RelationsExecutive will be responsible for providing exceptional customer service toguests, managing guest feedback, and ensuring a positive guest experience. The successfulcandidate will be expected to develop relationships with guests and beproactive in resolving any issues that arise during their stay.

Key Responsibilities:

Greet guests with a warmand friendly welcome, and ensure that their needs are met throughout theirstay.

Manage guest feedback,responding to complaints and resolving issues in a timely and efficient manner.

Develop positiverelationships with guests, anticipating their needs and providing personalizedservice.

Coordinate with otherdepartments, including housekeeping and maintenance, to ensure that guests'requests are fulfilled.

Monitor guestsatisfaction levels, implementing strategies to improve guest satisfactionratings.

Promote casinofacilities and services

Manage guestreservations, ensuring accuracy and timely processing.

Maintain accuraterecords of guest interactions, feedback, and preferences.

Attend training anddevelopment sessions as required, to develop skills and knowledge required forthe role.

Perform other duties asassigned by the Gaming or VIP services departments

Qualifications:

Min HSSC pass, diploma or equivalent ; Bachelor's degree in hospitality management or arelated field.

Experience in customerservice, preferably in a hotel or hospitality setting.

Excellent communicationskills, both verbal and written.

Strong organizationaland time management skills, with the ability to multi-task in a fast-pacedenvironment.

Good attention todetail, with a focus on accuracy and problem-solving.

Ability to work in ateam environment, collaborating effectively with other departments.

Proficient computerskills, including Microsoft Office

Must be available towork flexible hours, including evenings, weekends, and holidays.

Must be fluent inEnglish, and any additional language is an advantage.

Must be able to standfor extended periods

The Guest RelationsExecutive may be required to perform other duties as necessary to meet theongoing needs of the organization.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

GUEST RELATION EXECUTIVE

Job Description

No Referrers Available