Experience
5 - 10 yrs
Job Location
Kolkata, India
Vacancy
1
Designation
GST Executive
Job Type
ONSITE
Job Description
- Customer Support:
- Respond to customer inquiries via email or phone in a timely and professional manner.
- Assist customers with any questions or issues related to GST filing, application usage, or technical problems.
- Maintain a positive and patient attitude while interacting with customers to ensure a high level of customer satisfaction.
- Stay up-to-date with the latest GST regulations, rules, and amendments to provide accurate information to customers.
- Interpret and explain complex GST concepts and procedures to customers in a clear and understandable manner.
- Application Assistance:
- Guide customers through the applications features, functionalities, and user interface.
- Troubleshoot technical issues and provide step-by-step instructions to resolve them.
- Training and Education:
- Conduct training sessions or webinars for customers to help them better understand the GST filing process and maximize the use of the application.
- Issue Resolution:
- Escalate complex issues or bugs to the technical support or development teams and follow up until they are resolved.
- Feedback Collection:
- Gather feedback from customers regarding their experiences with the application and communicate it to the product development team for improvements.