Gold Jewellery Sales Executive

Key Responsibilities:

1. Sales Generation:

• Assist customers in selecting gold jewellery based on their preferences, occasions, and budget.
• Promote gold collections, new arrivals, bridal jewellery, and customised designs to achieve sales targets.
• Explain gold purity (22K/18K), certifications, and craftsmanship details.

2. Customer Relationship Management:

• Build strong, long-term relationships with customers to encourage repeat purchases and referrals.
• Handle customer queries and resolve concerns related to gold jewellery purchases.
• Follow up with customers after purchase to ensure satisfaction and future engagement.

3. Store Operations:

• Maintain a clean, organised, and attractive display of gold jewellery.
• Ensure accurate billing, certification handling, and proper documentation of all transactions.
• Support inventory management, stock handling, tagging, replenishment, and visual merchandising.

4. Market and Product Knowledge:

• Stay updated on gold rates, new designs, and industry standards.
• Educate customers on jewellery care, buy-back/exchange policies, repairs, and custom orders.
• Monitor competitor collections and pricing to remain competitive.

5. Promotions and Marketing:

• Actively participate in exhibitions, festive sales, promotions, and customer outreach programs.
• Collect customer feedback and suggest improvements in designs, pricing, and marketing strategies.

6. Team Collaboration:

• Work closely with the Store Manager and team members to achieve sales and service targets.
• Share customer insights, market trends, and sales feedback to support product planning and promotions.

Key Skills and Qualifications:

• Education: Minimum of a High School Diploma; a Bachelor's degree in Business, Marketing, or a related field is an advantage.
• Experience: Prior retail sales experience required; experience in gold jewellery sales is preferred.
• Communication: Excellent verbal and interpersonal skills to clearly explain product value and certifications.
• Sales Skills: Proven ability to meet or exceed sales targets in a high-value retail environment.
• Customer Service: Strong customer-centric approach with effective problem-solving skills.
• Attention to Detail: Sound knowledge of gold purity and jewellery presentation standards.

Working Hours:

• 10 hours per day

Benefits:

• Provident Fund
• Paid Leave
• Daily Snack
• Yearly Bonus
• Health Insurance
• Career growth and professional training opportunities
• Supportive and friendly work environment
• Best Incentives
• Overtime Compensation