Global TouchPoints
Overview
Global TouchPoints is a customer experience (CX) and digital transformation consultancy. They specialize in helping organizations improve customer engagement, optimize business processes, and leverage technology to achieve their strategic goals. Their services encompass CX strategy, design, implementation, and optimization, as well as digital transformation roadmaps, technology selection, and change management.
About Us
Global TouchPoints was founded to revolutionize business-customer connections, believing every interaction strengthens relationships and fuels growth. Their team, comprised of seasoned CX professionals, technology experts, and data scientists, is dedicated to helping clients realize their customer experience objectives. They prioritize collaboration, partnering closely with clients to deeply understand their unique requirements and craft customized solutions. This collaborative approach ensures solutions are perfectly aligned with each client's specific business goals. Global TouchPoints leverages advanced data analytics and cutting-edge technology to provide actionable insights, empowering businesses to optimize their customer journeys and personalize interactions. Their expertise spans various industries, allowing them to bring best practices and innovative strategies to each engagement. By focusing on creating seamless and meaningful experiences, Global TouchPoints helps businesses foster customer loyalty, increase customer lifetime value, and ultimately drive sustainable growth. Their commitment to excellence and customer satisfaction has established them as a trusted partner for organizations seeking to transform their customer experience. They offer a comprehensive suite of services, including CX strategy consulting, journey mapping, technology implementation, and ongoing optimization, ensuring clients have the support they need at every stage of their CX transformation. This holistic approach enables businesses to achieve measurable results and build lasting competitive advantage.
Vision
To be the leading CX and digital transformation consultancy, recognized for our expertise, innovation, and commitment to client success.
Mission
To empower organizations to create exceptional customer experiences that drive loyalty, growth, and competitive advantage.
Headquarters
Rourkela
Specialties & Industries
Open Positions
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