Job Description
Role: 3rd Level Support Engineer
Experience: 8+ Years
Location: Indore
Budget: Open
Joining: Immediate Joiners Preferred
Job Description
We are looking for an experienced 3rd Level Support Engineer with strong expertise in ticket management, incident management, production support, application troubleshooting, and automation.
Key Responsibilities
- Handle 3rd Level Support activities, including ticket processing, analysis, resolution, and documentation.
- Manage RTP packaging and rollout coordination.
- Monitor rollouts and perform detailed ticket analysis.
- Create Change Requests, Admin Orders, and associated scripts.
- Perform incident qualification based on priority, severity, and description.
- Classify incidents based on responsibility and topic area.
- Monitor ticketing systems and ensure timely progress and resolution.
- Review and qualify supplier feedback.
- Support Problem Management activities.
- Evaluate and process solution proposals.
- Handle and coordinate production downtime and critical incidents.
- Expand and enhance End-to-End (E2E) server operational monitoring with new KPIs.
- Maintain accurate technical documentation and ensure effective knowledge transfer.
Technical Skills
Programming & Scripting
- PowerShell
- C#
- .NET
- VBA
- MS Visual Studio
Operating Systems
- Windows
- Android
Databases
- MS SQL Server
Hardware
- Urovo
Application & Productivity Tools
- Jira
- Confluence
- Octane
- MS Excel
- MS Word
- MS PowerPoint
- MS Outlook
Language Skills
- English: Mandatory
- German: B2 or above preferred
Required Expertise
- 3rd Level / L3 Production Support
- Incident & Problem Management
- Ticket Analysis and Resolution
- Change & Release Management
- Production Downtime Handling
- PowerShell Scripting
- C# / .NET
- MS SQL Server
- Jira / Confluence
- Operational Monitoring and KPI Management
Work Result: Successfully resolved and closed support tickets
Skill Area: Other
Technology: Administrative / Technical Support
Technology Proficiency: Expert
Other Skills: C#, .NET, PowerShell, Incident Management, Production Support
Share resume at german@infogrowth.in
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