Genesys WorldEYE

Artificial Intelligence & Machine Learning (AI/ML)

Overview

Genesys is a global leader in cloud customer experience orchestration. The company provides cloud and AI-powered solutions that enable organizations to deliver personalized experiences at scale, improving customer loyalty and business outcomes. Their platform supports all channels, touchpoints, and journeys, and is designed to empower employees and foster customer intimacy at scale. WorldEYE is not directly associated or part of Genesys. Instead, it is an AI-powered video analytics platform that enhances security and operational efficiency. It transforms standard video feeds into actionable intelligence through real-time detection, tracking, and analysis of events and behaviors.

Vision

Genesys vision is to be the leading AI-powered experience orchestration platform, enabling organizations to create lasting customer relationships. The vision of WorldEYE is to be the premier provider of AI-driven video analytics, transforming how organizations understand and utilize video data.

Mission

Genesys mission is to power the world’s best customer experiences. Their AI-powered platform enables companies to create personalized, empathetic experiences at scale. The mission of WorldEYE is to deliver advanced video analytics solutions that enhance security, improve operational efficiency, and provide actionable insights.

Headquarters

Mumbai

Specialties & Industries

Cloud Contact CenterCustomer Experience (CX)AI-powered Customer ServiceWorkforce Engagement ManagementDigital EngagementAnalytics and ReportingGenesys CloudExperience Orchestration. WorldEYE specializes in video analyticsAI-powered video processingreal-time detectionobject trackingand behavioral analysis.Cloud ComputingSoftware as a Service (SaaS)Customer Relationship Management (CRM)CybersecurityB2B

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