Genesys Telecommunications Laboratories

Customer Relationship Management (CRM)

10,000+ employees

Overview

Genesys is a global leader in cloud customer experience orchestration. They empower organizations to deliver exceptional personalized experiences at scale, fostering loyalty and driving business outcomes. Their cloud, AI, and workforce engagement solutions connect every customer moment across marketing, sales, and service, on any channel, while also improving employee experiences.

About Us

Genesys orchestrates customer and employee experiences for thousands of organizations across more than 100 countries. Leveraging cloud, AI, and workforce engagement solutions, Genesys empowers both customers and employees by connecting marketing, sales, and service interactions across all channels. This unified approach transforms customer intention into lasting loyalty. The Genesys platform enables organizations to deliver proactive, predictive, and personalized experiences, thereby maximizing customer engagement, workforce empowerment, and overall business performance. By unifying touchpoints and applying intelligent automation, Genesys helps businesses anticipate customer needs and provide seamless support. Genesys' commitment extends beyond technology, focusing on building experiences that truly matter, driven by empathy and understanding. They strive to create solutions that foster stronger connections between businesses and their customers, leading to increased satisfaction and long-term relationships. The emphasis on AI allows for personalized interactions at scale, ensuring that each customer feels valued and understood. Ultimately, Genesys aims to be a partner in helping businesses achieve sustainable growth through exceptional customer and employee experiences.

Vision

To be the leading innovator in customer experience orchestration, helping businesses build lasting relationships with their customers.

Mission

To power the world's best customer experiences.

Headquarters

Chennai

Specialties & Industries

Customer Experience (CX)Customer Experience ManagementCloud Contact CenterContact Center SoftwareOmnichannel EngagementWorkforce Engagement Management (WEM)Artificial Intelligence (AI)Digital TransformationCustomer Journey OrchestrationAgent ExperienceEmployee ExperienceConversational AICRM IntegrationAnalytics and ReportingCloud ComputingArtificial Intelligence & Machine Learning (AI/ML)Software as a Service (SaaS)B2BProduct Based CompanyInformation Technology & Services

Open Positions

No open positions at the moment

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