Works with customers as needed to translate design requirements into application solutions, ensuring the requirements are met according to the team s and practice area s standards and best practices

Communicates with project manager/client to identify application requirements

Ensures applications meet the standards and requirements of both the client and project manager

Conducts tests of the application for functionality, reliability, and stabilization

Deploys/implements the application to the client

Maintains and supports existing applications by fixing problems, addressing issues, and determining the need for enhancements

Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account

Performs all tasks within the budget and on time while meeting all necessary project requirementsmunicates regularly if budget and/or scope changes

Demonstrate professionalism and leadership in representing the Company to customers and vendors

Core PureCloud handler development & maintenance

Monitor and respond to system errors

Participate in on-call rotation

Follow-up on and resolve outstanding issues in a timely manner

Update customer to reflect changes in system configuration as needed

Ability to lead a group of CCaaS developers and quality analysts by providing them necessary technical mentoring

Ability to multi-task is imperative

Participate in interviewing candidates and making hiring recommendations

Accurately forecast utilization and consulting revenue

Establishing and executing ongoing personnel technical training and growth plans

Understand system hardware/software to be able to identify problems and provide a remedy

Handle TAC/Engineering escalations as directed by the team lead or team manager

Genesys Cloud Architect

Job Description

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