Gallagher is Hiring For International Voice Process

Gallagher is Hiring for International Voice Process (Night Shifts- 6pm to 3am & 9pm to 6am)

Location: Mumbai (Vikhroli)

Work Mode - Hybrid (3 weeks - Work from Home, 1 Week - Work From Office)

Job Role:

We are hiring candidates with experience in International Voice Process to handle customer queries and claims-related interactions in a professional environment.

Primary Responsibilities:

• Handle inbound & outbound vendor/customer calls and emails
• Resolve customer queries, complaints, and escalations using claims-related information
• Escalate unresolved issues and keep supervisors informed
• Maintain detailed call logs and documentation
• Support reporting and data analysis activities

Additional Responsibilities:

• Participate in training and knowledge enhancement sessions
• Collaborate with cross-functional and global teams
• Work in a dynamic and fast-paced environment
• Contribute to process improvement initiatives (Kaizen/projects)
• Take ownership and maintain accountability in day-to-day work

Eligibility Criteria:

• Education: Graduate / Postgraduate
• Experience: 1-3 years in International Voice Process (Mandatory)
• Note: Candidates with blended process experience will not be considered
• Handled 50-60 calls daily
• Experience in Insurance Claims will be an added advantage

Interested candidates can share their resume on following Mail Id's

rosedeep_jammat@ajg.com

sushmita-yadav@ajg.com

pooja_gajbhiye@ajg.com

ekta_galhotra@ajg.com

or on whatsapp - 8830743694