The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering Development team at Kyndryl, where you will be able to see the immediate value of your work. As a Functional Analyst at Kyndryl, you will be supporting and leading the analysis, design, and delivery of banking solutions. The role involves translating business needs into solution specifications, collaborating with cross-functional teams, and ensuring successful implementation aligned with business goals, technology standards, and regulatory requirements.

Lead identification, analysis, and documentation of business, system, and solution requirements
Define and validate performance, scalability, security, and service quality requirements
Perform end-to-end impact analysis across applications, integrations, and data flows
Ensure traceability of requirements throughout the delivery lifecycle
Own and drive solution design specifications aligned to enterprise architecture
Develop conceptual and logical data models
Define source-to-target data mappings and create data flow diagrams and transformation rules
Contribute to effort estimation and solution sizing
Act as a key bridge between business and technology teams
Lead stakeholder discussions and ensure alignment across teams
Facilitate Agile ceremonies and backlog refinement where required
Mentor junior analysts and review deliverables
Define validation approach, test strategy, and acceptance criteria
Oversee SIT and UAT execution and ensure solution quality
Analyze defects, conduct root cause analysis, and drive resolution
Ensure deployment readiness
Ensure alignment with banking regulatory and compliance standards
Embed risk controls and cybersecurity considerations in solution design
Support audit, compliance reviews, and first-line-of-defense activities
Drive process improvement and standardization of analysis practices
Identify opportunities to enhance customer experience through technology
Contribute to reusable assets and domain knowledge repositories

Your contributions will have a significant impact on our products success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused, someone who prioritizes customer success in their work. And finally, you're open and borderless, naturally inclusive in how you work with others.

Required Technical and Professional Experience

5 to 7+ years of experience in banking or BFSI domain
Strong understanding of Customer lifecycle and engagement processes: Customer onboarding, profiling, segmentation, and relationship management
Deep knowledge of Marketing & Campaign Management capabilities
Campaign design, execution, monitoring, and performance analytics
Customer segmentation, targeting, personalization, and next-best-offer strategies
Expertise in Customer Servicing & Interaction Management
Case management, service requests, complaint handling, and customer support processes
Omnichannel interaction handling across branch, contact center, web, and mobile channels
Strong understanding of lead and opportunity management and sales funnel processes
Knowledge of integration with core banking, channels, and data platforms (customer 360 view)
Familiarity with end-to-end customer journeys and cross-domain dependencies
Ability to engage with marketing teams, product managers, customer service units, and IT teams
Exposure to Salesforce, Google Analytics, Notification Service, IBM Campaign will be an added advantage
Strong knowledge of solution design, product lifecycle, and data governance & analysis
Deep understanding of testing, customer experience, incident/problem management, and application support
Expertise in requirements analysis, solution specification management, and feasibility assessment
Strong knowledge of banking products and services
Strong leadership and stakeholder management skills
Strategic mindset with strong business awareness
Excellent communication (written and verbal)
High level of accountability, integrity, and adaptability
Ability to perform in complex and high-pressure environments

Preferred Technical and Professional Experience

Bachelor's/Master's degree in Information Technology, Computer Science, or equivalent experience
Preferred Tools/Platforms: Jira, Confluence
Certification in Agile SAFe

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Functional Analyst Enabler

Job Description

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