Front Office cum Patient Coordinator

Front Office cum Patient Coordinator

Job Summary

We are looking for a professional and patient-friendly Front Office cum Patient Coordinator to manage front desk operations, patient coordination, appointment scheduling, and overall patient experience at the clinic. The candidate should possess good communication skills, a presentable personality, and the ability to handle patients efficiently.

Key Responsibilities

• Manage front desk and reception activities efficiently.

• Handle patient appointments, registrations, and follow-ups.

• Coordinate with doctors and internal departments regarding patient scheduling and treatment flow.

• Attend patient queries via calls and walk-ins professionally.

• Maintain patient records, billing details, and daily reports.

• Guide patients regarding procedures, consultation processes, and basic treatment information.

• Ensure smooth patient experience and maintain hospitality standards.

• Handle cash/card payments and coordinate with accounts if required.

• Maintain cleanliness and organization of reception and waiting area.

• Support management in operational and administrative tasks.

Required Skills Qualifications

• Graduate in any discipline preferred.

• Prior experience in front office, reception, patient coordination, or customer service preferred.

• Good communication skills in Hindi and basic English.

• Basic computer knowledge (Excel, Google Sheets, CRM, billing software, etc.).

• Well-groomed, confident, and professional behavior.

• Strong coordination and multitasking abilities.

Preferred Candidate Profile

• Experience in healthcare, clinic, hospital, wellness, or aesthetic setup will be an added advantage.

• Immediate joiners preferred.

• Candidate should be polite, patient-centric, and organized.