Front Desk Officer

Role & responsibilities

• Front Desk Management
• Greet visitors warmly and professionally.
• Maintain a clean, organized, and welcoming reception area.
• Communication Handling
• Answer, screen, and route phone calls on multi-line systems.
• Take accurate messages and manage email correspondence.
• Coordinate communication between departments.
• Administrative Support
• Handle incoming/outgoing mail and packages.
• Maintain filing systems and office records.
• Assist with basic bookkeeping and invoice processing.
• Customer Service
• Provide directions and information to visitors.
• Address client queries and escalate issues when necessary.
• Support internal staff with administrative needs.