Experience: 4 7 years

Location: Pune, India (Hybrid)

Position Overview:

We are looking for an experienced Freshworks Implementation Consultant to lead customer implementations for Freshservice, Freshdesk, and other Freshworks modules. The role involves requirement analysis, configuration, integration, and enablement for enterprise customers across industries.

Key Responsibilities:

Engage with customers to capture ITSM/CRM/CX requirements and map them to Freshworks functionalities
Configure and customize Freshservice, Freshdesk, Freshchat, and Freshcaller modules
Design workflows, automations, SLAs, and approval processes
Integrate Freshworks products with other tools (e.g., Jira, MS Teams, Slack, Azure DevOps)
Prepare documentation, user guides, and handover materials
Conduct user training and support during UAT and Go-Live

Required Skills:

4 7 years overall experience; at least 2+ years in Freshworks products
Strong knowledge of ITSM/CRM processes and ITIL framework
Hands-on experience in Freshservice / Freshdesk configuration and administration
Understanding of APIs, automation rules, and webhook-based integrations
Excellent communication and customer engagement skills
Certifications: Freshservice or Freshdesk Expert preferred

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Freshworks Implementation Consultant

Job Description

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