FOH Department professional

We are looking for a highly skilled and experienced professional to join our team in the FOH department in Mumbai. The ideal candidate will have a strong background in customer service and hospitality, with excellent communication and interpersonal skills.

• Manage front office operations, including reception, concierge, and bell captain duties.
• Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
• Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
• Maintain high standards of professionalism, courtesy, and respect when interacting with guests and colleagues.
• Handle guest complaints and feedback professionally, resolving issues efficiently and effectively.
• Ensure compliance with company policies and procedures, promoting a positive work environment.

• Minimum 2 years of experience in a similar role within the hospitality industry.
• Strong knowledge of hotel management principles, practices, and procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work well under pressure, managing multiple tasks simultaneously while maintaining attention to detail.
• Strong analytical and decision-making skills, with the ability to think critically and creatively.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Company name: Cream Centre India.
• Industry: Hotels & Restaurants.