Finacle L2 Support Engineer

Finacle L2 Support Engineer

Experience: 6-8 Years
Location: Navi Mumbai

We are looking for a Finacle L2 Support Engineer with strong experience in Finacle application support, incident management, troubleshooting, and banking operations.

Key Responsibilities

• Provide Level 2 support for Finacle 10.x applications to bank IT teams and end users.
• Troubleshoot and resolve application, product, data, and customisation-related issues within defined SLAs.
• Support CRM, CASA (SB/CA), CC, OD, Loan Advances, and other core banking modules.
• Analyse recurring issues and implement permanent fixes to improve system stability.
• Perform backend log analysis, debugging, and issue resolution.
• Support EOD/BOD operations, batch processing, financial year-end activities, and production support.
• Handle NEFT, RTGS, and payment-related transaction issues.
• Generate reports and business data using SQL.
• Monitor Finacle services, interfaces, and delivery channels, including ATM/FI logs.
• Publish daily ticket status reports and EOD/BOD checklists to stakeholders.
• Support minor customisations and enhancement requests.
• Participate in shift-based support operations.

Required Skills

• Hands-on experience in Finacle 10.x application support.
• Strong knowledge of core banking modules, CRM, deposits, loans, and advances.
• Good debugging, root cause analysis, and incident management skills.
• Proficiency in SQL for data extraction and reporting.
• Understanding of EOD/BOD processes, Finacle services, and payment systems.
• Experience in analysing application logs and production issues.
• Strong communication and stakeholder management skills.

Preferred Skills

• Experience with Trade Finance modules.
• Exposure to customisation support and banking delivery channels.

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